Shipping
Freight will be added to your cart at checkout based on your location & weight of your products.
Deliveries may take between 3 to 10 business days, depending on your location.
We ensure all items leave us quality checked and packaged with the utmost care.
Insurance is not given on items in transit, unless requested and paid for by customer at time of purchase.
If an item arrives damaged from transit, please use the tracking number sent to you to open an investigation with the courier. We will assist in helping with any information for this inquiry, but we take no responsibility for uninsured items. Our freight and handling fees do not include insurance and we will not be held responsible for any damage, destruction or loss of goods after departure from our premises.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Returns Policy
We understand that there may come a time where you need to return a purchase from us and we want to make the returns process as simple and easy as possible for you.
We have a range of ways you can return an item and are happy to provide a refund within 14 days of receiving your product.
Returned items must be in an unused condition, in its original packaging including tags attached and accompanied with the Receipt.
You will receive a credit or refund for the full purchase price - excluding delivery and insurance fee.
Apparel will be accepted as a return if it is the wrong size. We will exchange for the preferred size.
Sale items will not be accepted for return.
Returns are at the buyer's (your) costs.
If you need to return an item, please contact us on pinklotus.bst@gmail.com or Phone 0422889475 and we will assist you in the process.